RestedTraveler, on Jan 10 2006, 11:10 PM, said:
I have to ask: what has everyone's service experience at Smoke on the Water been like? I've tried them twice and have had two very poor experiences. I'm willing to give them a third strike opportunity before I write the place off altogether, but I can't help but wondering if I'm wasting my time. The menu is very attractive to me, which is why I'm considering it again. Maybe it's just the times of the week/day that I'm going there? Any thoughts or suggestions?
I have only eaten there once, and it was within a week or two of the restaurant's opening. I also thought that the service was questionable. Nobody did a poor job exactly, but it just seemed unorganized.
First, someone came to our table, gave us menus, and took our drink orders. Then someone else on staff came over and asked us if we had been helped. It was strange because it was on the early side of their dinner hours and there weren't many people in the restaurant (it would've been a little more understandable if it were crowded). Then, two people came back and they explained to us that they were training someone. The trainee didn't do a poor job, but it seemed a little haphazard and she didn't seem to check on us very often. That isn't a huge deal for me, because I would much rather be left alone for the most part (except for drink refills) than bothered every few minutes. So I wouldn't classify it as poor service, but I expected a little more from a restaurant of Smoke on the Water's caliber.
I have not been back there since, but I wouldn't be opposed to giving it another shot. At the same time, I'm not in a hurry to go back either.