So I got a questionable $30 parking ticket the other day in the Jewelry district.
As if that doesn't suck enough, I go to the
City's online payment system just now and am informed that for web payments a "$3.00 convenience fee will be assessed per transaction."
Judging by the payment system's URL, I assume this is how the vendor that provides the city the online payment service makes its money (and I'm sure it's similar in many other cities). Also, I know that they have to cover the associated credit card charges. Still though -- charging a premium for web transactions?! Don't we want to encourage folks to use the web as much as possible when interacting with the city? Done right it can save time, money, and aggravation for everyone.... not to mention the environmental benefits.
In my book, this is a missed opportunity by the City. Couldn't we create a
reasonable/intelligent pricing scheme with the vendor. One that doesn't penalize citizens for trying to do the right thing. I would think that depending on the amount of work/expense that the vendor is saving the city, that the city would pay them about $.50 per transaction + the credit card fees, e.g. for my $30 ticket, and depending upon which credit card I used, about $1.20. I have to think that my paying electronically would save the city _at least_ $1.20 in paper/check/money order handling.
I would like to see Providence/RI lead the way in e-government, and this would seem like a good opportunity to do so.
</rant>
This post has been edited by PVDJack: 09 March 2006 - 05:19 PM